Privacy Policy

Introduction

ultranovae d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ultranovae.world and use our gym equipment analytics services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Dunajska cesta 105, 1053 Ljubljana, Slovenia.

Data Collection

The data we collect from you includes personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or when you contact us. This personal data includes:

• Contact Information: Name, email address, postal address, telephone number, and other similar contact data
• Business Information: Company name, job title, business address, and professional details
• Communication Data: Information contained in or relating to any communication that you send to us, including the communication content and metadata
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, products, and services
• Marketing Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

We also collect data automatically through cookies and similar tracking technologies when you visit our website. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use of your data is based on the following legal grounds and for the following purposes:

• Contract Performance: To provide our gym equipment analytics services, process transactions, and manage your account
• Legitimate Interests: To improve our website, products, and services, conduct business analytics, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Consent: For marketing communications and certain cookies (where consent is required)

Specifically, we use your information to:

• Provide, operate, and maintain our website and services
• Process and complete transactions and send related information
• Send administrative information such as changes to our terms, conditions, and policies
• Respond to your comments, questions, and provide customer service
• Send you marketing and promotional communications (with your consent)
• Improve our website and services through analytics and user feedback
• Prevent fraudulent transactions and protect against security threats

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses the following types of cookies:

• Necessary Cookies: Essential for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalisation
• Marketing Cookies: Used to track visitors across websites for advertising purposes

For more detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: With third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: If required by law or in response to valid requests by public authorities
• Consent: With your consent or at your direction

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We ensure that any international transfers of personal data are subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

Generally, we retain:

• Contact form submissions for up to 3 years
• Marketing consent records for up to 7 years
• Website analytics data for up to 26 months
• Business communications for up to 7 years for legal and business purposes

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit the processing of your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to processing of your data for direct marketing purposes
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the contact section below. We will respond to your request within one month of receipt.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. These measures include encryption, access controls, regular security assessments, and staff training on data protection. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 16, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Information

If you have any questions about this privacy policy, your data, or would like to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec Republike Slovenije) if you believe that our processing of your personal data violates applicable data protection laws.